If you have questions about our website, products or your order please read these Frequently Asked Questions as you may find the answer here.
Are the products on your site actually in stock?
Yes. Discount Party Supplies works hard to maintain accurate stock levels so the items you buy are on-hand and ready to ship to you immediately.
If an item has sold out, it will be displayed as either "Out of stock" or "Discontinued product". If the item is discontinued then the item is out of stock and we will not be restocking. Otherwise, if it is simply out of stock we will restock it as soon as possible.
In the unlikely event that a stock count error has been made and we are out of stock of the item you ordered we will contact you immediately via phone or email to discuss your preference of a refund, substitute product or backorder.
How can I pay for my order?
Discount Party Supplies has various payment options for your convenience. We currently accept Visa, Mastercard, American Express, Afterpay, zipPay, PayPal, and Bank Deposit payments. These options will be presented to you in the checkout and you can choose the option that suits you best.
Do you ship internationally?
We ship Australia wide and also to New Zealand.
How long will my order take to arrive?
Your items will be posted within 24 hours after your cleared payment has been received (Monday to Friday excluding public holidays).Delivery times will depend on location and chosen method of shipping. As a guide Australia 1-7 business days (longer for remote territories or areas). New Zealand 4-6 working days. Discount Party Supplies cannot be held responsible for delivery times so please ensure you allow enough time for your order to reach you before the all important party date. Please see our Delivery Information page for more information.
Can I Pick Up my Order?
Sure! We offer a convenient and free click and collect pick up service. We are located in Reynella, South Australia. If you are also located in South Australia, you will be able to choose click and collect during the checkout process. Please place your order online and the necessary details will be given to you in checkout. Pick up is available from 9am to 5pm, Monday to Friday, excluding public holidays and you will receive an email when the order is ready for collection. Items are not on display or available for direct purchase from our warehouse sorry.
How do I cancel/modify my order?
Once your order has been submitted it immediately goes to the warehouse for processing. If you need to cancel or modify your order you need to contact us immediately to determine if we can accommodate any changes. We will try to help, however please understand we have extremely quick turn around times and high volumes of orders so change requests are not always possible. Cancellations of orders will incur a 5% processing fee.
Do you accept returns?
Yes! We understand that sometimes you may have over ordered, changed your mind on the theme, or an item might not be exactly as you imagined, and for that reason we happily accept change of mind returns within 30 days of receipt of your order. Of course, in the unlikely event there is something wrong with an item, we will promptly rectify the issue with as little inconvenience to you as possible.
Please refer to our Return Policy for more information.
What do I do if I have received damaged/incorrect merchandise?
If you believe you have received a faulty or incorrect product please contact us immediately by telephoning us on 1300 858 704 (AU Only), emailing firstname.lastname@example.org or completing our online Contact Us so we can resolve the issue promptly for you.
Our packing system is designed to ensure no items are missing from your order so if you feel your order is incomplete please ensure you look through the entire order and packaging materials. Any claims of missing items must be reported before any packaging from the order is thrown out and within 30 days of receipt of your order. Often items are packed within other boxes/packets, attached to cardboard or wrapped within bubble wrap/packing paper etc to ensure safe travel and disposing of any packaging before reporting a missing item will void any claim. We may require a photo of the entire order and will investigate package weight, stock levels etc to determine if an error has been made.
My question isn't listed here
We look forward to being able to help with your enquiry. Please visit our Contact Us page.
FAQ last updated 19 December 2018.