Delivery Information

🚚 How Much Does Delivery Cost?

We offer flat-rate shipping Australia-wide:

Regular Shipping: $9.95 (or FREE for orders over $99)
Express Shipping: $16.95

📦 When Will My Order Arrive?

You can estimate how long your order will take to arrive using our shipping estimator below:

Important: Delivery dates indicated by us on acceptance of your order are approximate only and do not constitute a guaranteed date of delivery. Over 90% of orders will be delivered early or within the estimated time frame.

However, carrier delays can occur and, therefore, your non-receipt of ordered goods within the estimated delivery time will not be grounds for you to:

Cancel your order
Obtain a refund for delivery fees
Receive an immediate refund for your order

If needed, late parcels can be returned for a refund under our Change of Mind policy.

Need it urgently? Choose Express Shipping at checkout. This is the fastest service we offer, but it is not a guaranteed next-day delivery. Use the delivery estimator above for the most accurate timeframe for your postcode.

📤 When Will My Order Be Dispatched?

Same-Day Shipping Guarantee: Orders with cleared payment received before 2pm (Adelaide time) on South Australian business days will be dispatched the same day.

In rare circumstances beyond our control (including but not limited to power failures and software malfunctions), shipment of orders may be delayed.

Please keep in mind that, even though we dispatch promptly, delivery dates can still be affected by circumstances beyond our control and may be updated by the carrier after dispatch.

🚚 Who Do You Ship With?

Orders are sent via Australia Post or Team Global Express. The carrier and tracking number will be included in your shipment confirmation email.

The carrier used is chosen based on the delivery method you selected and your location.

Australia Post: Most deliveries will require a signature. Their E-Parcel service may offer you the option to request "Safe Drop" via SMS or email. If you opt-in to Safe Drop, this is an agreement between you and Australia Post. We are not liable for non-receipt once Safe Drop has been accepted. Parcels that cannot be delivered will be taken to your nearest Australia Post outlet and held for 14 days.
Team Global Express: Parcels may be left in a safe location or taken to a nearby Service Hub or Depot for collection within 7 business days.

We aim for first-time delivery. Please ensure your shipping address is complete and correct. Missing details (e.g., business name at a work address) may result in failed delivery. We cannot offer refunds or replacements for parcels delivered to incorrect addresses. Consider using a PO Box where possible.

Hundreds of thousands of happy customers know us for our fast dispatch, and most deliveries are seamless. If you do experience a delivery issue, please contact us immediately and we’ll do our best to help.

🏢 Do You Offer Click & Collect?

Yes! We offer a free, same-day* Click & Collect service from our Reynella, SA warehouse.

If you're located in South Australia, you can choose Click & Collect at checkout after entering your postcode. Place your order online and collection instructions will be provided during checkout.

*Same-day collection: Orders placed Monday–Friday (excluding SA public holidays) will be ready the same day. Please allow 3 business hours before collection. You’ll receive an email and SMS notification when your order is ready.

Click & Collect is available 9am–5pm, Monday to Friday. Orders must be collected within 14 days or they will be refunded under our Change of Mind Return Policy.

📦 Oversized / Bulky / Restricted Items

Some products may have shipping restrictions based on size, quantity, or type. These include:

🚫 Oversized items that cannot be sent via Express
📦 Bulky orders that exceed flat-rate shipping limits*
🔥 Dangerous goods (e.g. aerosol cans, smoke/confetti cannons) that cannot be sent Express
🚫 Single-use plastics restricted in some states or territories

Restrictions will be noted on the product page and again at checkout if applicable.

*Bulky orders in excess of typical retail weights/quantities may incur additional shipping charges. If necessary, we’ll contact you before dispatch.