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Chapman-Smith Enterprises Pty Ltd ACN 142 910 781 trading as Discount Party Supplies (“we”, “us” or “our”) treats its business very seriously and customer satisfaction is of the highest importance. Accordingly, we have developed a Returns Policy to ensure that you are fully aware of your rights and our obligations to you with respect to returns.
You will be entitled to a refund, exchange or credit where:
In the event that you believe that any of the above apply to you and consequently, you believe that you are entitled to a refund, exchange or credit, you must provide us with:
You must notify us by telephoning us on 1300 858 703 or completing our online ‘Contact Us’ form within five days of receiving the product/s if you wish to return the product/s to us. Claims for refunds, exchanges or credits outside this time period will be at our discretion.
Once your return request is approved you must return the product/s within seven days.
We reserve the right to assess the condition of the returned product/s prior to offering a refund, exchange or credit. This may result in a refund, exchange or credit being refused by us.
In order for us to provide you with a refund, all change of mind returns must be in brand new, unused, unopened and re-saleable condition with all original outer packaging intact.
Return delivery charges are your responsibility. We will not be responsible for lost, stolen or damaged return deliveries. We recommend that you return the product/s to us via Registered Post so the item can be tracked and for your own piece of mind.
If for whatever reason you do not take delivery of your items or you have entered your address incorrectly and your order is returned to us you will be entitled to a refund (excluding original delivery charges and/or any return charges we have incurred) or we can resend your order and you will be responsible to pay for the new delivery charges.
You are responsible for ensuring that you allow enough time for your order to arrive given the shipping option you chose. The delivery estimates provided on our site are not guaranteed delivery times and actual delivery times may be affected by circumstances beyond our control. Should your parcel arrive later than your event, you may return the items to us, and our 'change of mind' refund policy applies.
For a 'change of mind' return you will be entitled to a refund, exchange or credit equal to the cost of the products only, excluding original and return delivery charges. You will be responsible to pay for the new delivery charges for 'change of mind' exchanges.
If a product is defective, incorrect, or significantly did not match the description, your refund or credit will include your return delivery charges. Your original delivery charges will only be refunded when your entire order is defective, incorrect, or did not match the description.
Refunds, exchanges and credits will only be made upon the return of the product. All refunds will be issued via the same method used to purchase the items.
We understand when buying costumes online they may not fit as expected.
In the case your costume does not fit, our costume return policy is:
If you wish to return a costume please contact us at firstname.lastname@example.org or phone 1300 858 704 within the stipulated time frame and we will initiate the return process for you.
Please send any returns to:
Discount Party Supplies
PO Box 177
Melrose Park DC
If you have any questions regarding the Discount Party Supplies Returns Policy, please contact us on 1300 858 704 or via our online ‘Contact Us’ form.
Returns Policy last updated on 7 January 2013.